Legal
Refund Policy
Last updated: August 10, 2026 · us-cardioshield.com
Important: us-cardioshield.com does not process orders, payments or refunds. All refunds are handled by the manufacturer's customer service team, whose contact details are in your order confirmation email and on the packing slip inside your parcel. This page explains how their policy works so you know what to expect.
1. The 180-day money-back guarantee
Every Cardio Shield order is covered by a full 180-day money-back guarantee from the date of purchase. Six months is an unusually long window in the supplement category, and it exists because the manufacturer's own guidance is to take the product for at least 90 days.
2. What can be returned
Bottles may be returned opened or unopened, full, part-used or completely empty. You do not need to preserve the packaging or leave the seal intact. The guarantee is designed so that you can genuinely try the product and still return it.
3. How to request a refund
- Contact the manufacturer's customer service team within 180 days of your purchase date, using the details in your order confirmation email or on your packing slip.
- Provide your order number and the name and email address used on the order.
- Customer service will confirm the return address and give you a return authorisation.
- Send the bottles back to the address they provide. Keep your postage receipt and tracking number.
- Once the return is received and processed, your refund is issued to the original payment method.
Do not post anything back before contacting customer service. Unauthorised returns arrive without an order reference and are extremely difficult to match to a refund. Always get the authorisation first.
4. Refund timing
Once your return has been received and processed, refunds are typically issued within 5 to 10 business days. Your bank or card issuer may take a further 3 to 5 business days to show the credit on your statement. Total time from posting your return to seeing the money is commonly two to three weeks including transit.
5. What is not refunded
- Original shipping and handling charges are generally non-refundable
- Return postage is normally the customer's responsibility
- Requests made after the 180-day window has closed
- Products not purchased through the manufacturer's official order page — bottles bought from third-party marketplace sellers are outside the guarantee entirely
6. Damaged, missing or incorrect orders
If your order arrives damaged, incomplete or incorrect, contact customer service straight away rather than going through the standard return process. Photograph the packaging and contents before contacting them — it speeds resolution considerably. These cases are handled separately from the guarantee.
7. Cancelling before dispatch
If you want to cancel before your order ships, contact customer service immediately. Orders move to the warehouse quickly, and once dispatched an order cannot be cancelled — the return process under the guarantee is then the route.
8. No subscriptions
Cardio Shield is sold as a one-time purchase. There is no auto-ship programme, no recurring billing and no subscription to cancel. If you see a recurring charge you did not authorise, contact customer service and your card issuer immediately.
9. Where to buy to stay covered
The 180-day guarantee applies only to orders placed through the manufacturer's own order page. Bottles offered by third-party marketplace sellers are outside the manufacturer's supply chain, cannot be verified as genuine, and are not covered by this guarantee.
10. Policy changes
Guarantee terms are set by the manufacturer and may change. The terms displayed on the checkout page at the time of your purchase are the ones that apply to your order. This page describes those terms as published at the date shown above and is provided for information only.
11. Questions
Questions about an existing order or refund must go to the manufacturer's customer service team. General questions about how the policy works: [email protected]