Order Tracking
How to Track Your Cardio Shield Order
Where your tracking number comes from, how long delivery normally takes, and exactly what to do if your parcel has not arrived.
Please read this first. us-cardioshield.com is an information site. We do not process orders, hold order records, or have any access to the manufacturer's system. We cannot look up your order, and if you email us your order number we will not be able to find anything. Everything below explains how to reach the people who can.
What happens after you order
- Immediately: a confirmation email arrives with your order number and the customer service contact details. Save this email — it is the key to everything that follows.
- Within 1–2 business days: your order is picked and packed at the US-based warehouse.
- On dispatch: a second email arrives with your tracking number and carrier.
- 3–5 business days after dispatch: typical delivery inside the continental United States. International delivery takes longer and varies by destination.
Tracking your parcel
Take the tracking number from your dispatch email and enter it on the carrier's own website — USPS, UPS or FedEx depending on the shipment. The carrier's site is always more current than any third-party tracking tool.
A note on timing: tracking numbers often take up to 24 hours to become active after they are issued. If yours shows nothing at first, that is normal. Give it a day before assuming anything is wrong.
If you cannot find your confirmation email
- Search your inbox for “Cardio Shield” and also for “ClickBank”, since order receipts are frequently issued by the payment processor rather than under the product name.
- Check your spam, junk and promotions folders. This is where the great majority of missing confirmations are found.
- Check whether you used a different email address than the one you are searching — a work address, or an old one.
- Look at your bank or card statement for the merchant descriptor. That tells you who charged you and gives customer service something to search on.
If your order has not arrived
Work through this in order:
- Confirm the expected delivery window has actually passed. Business days exclude weekends and public holidays.
- Check the tracking status on the carrier's website for a delivery attempt or a hold notice.
- Check around your property — porch, side gate, behind planters — and with neighbours. Carriers leave parcels in odd places.
- Check whether anyone else in the household brought it in.
- If the tracking says delivered and it is not there, contact the carrier first with the tracking number.
- If none of that resolves it, contact the manufacturer's customer service team using the details in your confirmation email.
Changing or cancelling an order
Contact the manufacturer's customer service team as quickly as possible. Orders move to the warehouse fast, and once a parcel has shipped the address cannot be changed — at that point the return process under the 180-day guarantee is the route. Have your order number ready when you get in touch.
Returns under the guarantee
Every order is covered by a full 180-day money-back guarantee. Contact customer service within 180 days of purchase and they will arrange the return. Bottles can be sent back opened or unopened, full or empty. Once the return is received, your purchase price is refunded. Do not send anything back before contacting them — returns without authorisation are difficult to trace and match to a refund.
Full details are on the refund policy page.
Quick reference
| Your question | Who to contact |
|---|---|
| Where is my order? | Manufacturer customer service (details in your confirmation email) |
| Change my address | Manufacturer customer service, immediately |
| Cancel my order | Manufacturer customer service, immediately |
| Refund or return | Manufacturer customer service |
| Damaged or wrong item | Manufacturer customer service |
| Billing or duplicate charge | Manufacturer customer service |
| Question about ingredients or this site | [email protected] |